Florensia FAQ

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  1. Zakirus

    Zakirus Member

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    Florensia FAQ

    General Questions

    Do you have to pay to play Florensia?
    In what languages can I play Florensia?
    How many servers are there?
    How many characters can you create on a server?

    Support and Cash Shop
    Is there game support for Florensia?
    Which languages are supported and how do I contact Support?
    Are there events in the game?
    Is there a cash shop?
    How do I buy items in the cash shop?

    Game Features

    What classes are there to choose from?
    What kind of weapons are there in Florensia?

    Are there ships in the game?
    How do I move my character or ship?
    How many items can be stored in the inventory?

    Technical Questions
    What are the system requirements to play the game?
    Can I play Florensia in window mode?

    Where can I report a bug?
    How do I join the Florensia Team?
    When does maintenance take place?
     
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  2. Zakirus

    Zakirus Member

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    General Questions
    Do you have to pay to play Florensia?

    Florensia is a free-to-play game with a cash shop where you can purchase certain items using real money.

    In what languages can I play Florensia?
    The game's client supports: English, German, Italian, Spanish, Portuguese, French and Turkish and the forums currently supports the following languages: English, German, Italian, Spanish, Portuguese, French and Turkish.

    How many servers are there?
    There are currently two servers that are available: LuxPlena [EU] and Bergruen [GER]. Each server will have its own set of channels where you can freely choose between PvE and PvP. More servers and channels may be added when needed.

    How many characters can you create on a server?
    You can create up to 5 characters per server.


    Support and Cash Shop
    Is there game support for Florensia?

    Yes, there are always players online who you can ask for help and ask general questions about the game. We also have an e-mail ticket system you can access by sending an email to: help@florensia-online.com .

    Which languages are supported and how do I contact Support?
    The current languages that are supported in the ticket system are: English (en), German (de), Italian (it), and French (fr). To contact them, please send an email to the respective language:
    English – help@florensia-online.com
    German – hilfe@florensia-online.com
    Italian – aiuto@florensia-online.com
    French – aide@florensia-online.com
    Spanish – ayuda@florensia-online.com
    Portuguese – ajuda@florensia-online.com
    Turkish – yardim@florensia-online.com

    Are there events in the game?
    On certain seasons and holidays, there are in-game events such as Easter and Christmas with specific game content in forms of quests, monsters, items, and environment graphics. In addition, the Event Team holds regular events within the game, on the forums, and on Facebook. For questions and feedback, please contact events@florensia-online.com .

    Is there a cash shop?
    Yes, there is a cash shop. You can find the link [here]. If you have questions or problems regarding the cash shop, please contact payment@florensia-online.com .

    Which payment methods are available?
    • Transfer
    • Credit card
    • Debit card
    • Paypal
    • PaySafeCard

    How do I buy items from the cash shop?
    You will need to first purchase AP (Aurum Pieces) which are necessary to exchange for cash items. Log into https://www.florensia-online.com

    Where are the in-game items that I bought from the cash shop?
    The items that you purchased through the cash shop will be on the the server and character of which you selected during your purchase. Go to the character's inventory (I) and then click on the "Cash Item" button. A new window will appear with a list of items you have purchased through the cash shop. Right click or drag and drop the items from the "Shopping List" into your inventory.


    Game Features
    What classes are there to choose from?

    You can choose between the following basic classes: Explorer, Mercenary, Noble, and Saint.

    At level 40, each basic class has two secondary classes which you can choose from:
    Explorer: Sniper / Excavator
    Mercenary: Guardian Swordsman / Gladiator
    Noble: Court Magician / Magic Knight
    Saint: Priest / Shaman

    What kind of weapons are there in Florensia?
    Florensia currently has the following weapons in-game:
    - Dagger
    - One-handed Sword
    - Two-handed Sword
    - Rapier
    - Dual Guns
    - Rifle
    - Cariad

    Are there ships in the game?
    Yes, there are five different types of ships in the game which you can use while you sail out to sea:
    Armored Ship – specializes in high defense and tanking
    Assault Ship – specializes in melee damage
    Big Gun Ship – specializes in high ranged damage
    Maintenance Ship – specializes in supporting other ships
    Torpedo Ships – specializes in high speed

    How do I move my character or ship?
    On land, character movements can be made using WASD or point-and-click functions while at sea using ships, ship movements are done by WASD using the mouse clicks to fire ammunition.

    How many items can be stored in the inventory?
    Two out of five inventory bag slots are available upon character creation. Each bag slot can hold 24 item slots. The other three bag slots are unlocked using a bag slot cash item. Up to a maximum of 120 items may be stored in a character's inventory. In addition, items can be stored in the bank with up to three 28 slot expandable compartments. The bank also features a temporary storage area among characters on the account.


    Technical Questions
    What are the system requirements to play the game?

    Minimum
    Operating System: Windows Vista / 7
    CPU: Pentium 4 1.3GHz
    RAM: 512MB
    Free space: 4GB
    Graphic Card: A graphics card that supports at least DirectX 9 or better
    Direct X: DirectX9.0c or later

    Recommended
    Operating System: Windows Vista / 7 / 8
    CPU: Pentium4 2.4Ghz
    RAM: 1GB
    Free Space: 4GB
    Graphic Card: A graphics card that supports at least DirectX 9 or better
    Direct X: DirectX9.0c or later

    Can I play Florensia in window mode?
    Yes, to do that you just have to check the box in the bottom left corner of the patcher where it says "Window mode". You can also change that in-game via "Esc" -> "Options" in the upper left corner beside the resolution.

    Where can I report a bug?
    Please send a bug report to flobugs@gamesinflames.com. Thank you for your help in improving the game!

    How do I join the Florensia Team?
    Applications to our team can be sent to floapplication@gamesinflames.com .

    When does maintenance take place?
    We currently do not have specific dates on when we will occasionally have maintenance for the game, but they will occur when it's needed.
     
    #2
    Last edited by a moderator: Mar 26, 2017
    Pukaa, Achim, rain and 1 other person like this.
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