Please click on the picture to open the Florensia Support & Ticket System in a new window. There you can directly send e-mails to our support teams. You can also take a look at the Knowledge Base there to find out more about common questions all around Florensia. Please note that you have to log in to our Support System. To log in, you have to submit the e-mail address and the password you are using for Florensia.

The ticket system is important for the smooth performance of the support. Log in to the support system and go to the "View Tickets" section. There you can see all tickets you have submitted including text, department and status. If you click on one of the tickets, you can also add a reply to it. Furthermore, you will automatically receive an e-mail when you submit a new ticket. This e-mail includes a direct link to your ticket so you can easily keep track of it.